Last updated – 07.04.2026, 14:00
BrandsOutlet.shop is an e-commerce platform offering outlet products from well-known global brands across Europe, hereinafter referred to as the online store.
The domain brandsoutlet.shop, the website, and the BrandsOutlet brand are owned by Gate.BG Ltd.. In these Terms and Conditions, this entity will be referred to as BrandsOutlet.shop.
Gate.BG Ltd.
Bulgaria, Ruse 7000
111A Tsar Osvoboditel Blvd.
Managing Director: Vladislav Simchev
Company ID: 203358271
VAT No.: BG203358271
BrandsOutlet.shop reserves the right to modify the website content at any time, as well as to restrict access for users in cases of unauthorized access, improper behavior, or actions that violate the laws of the European Union.
BrandsOutlet.shop, the website owners, and company employees shall not be held liable for any damages resulting from the use or inability to use the website.
All modules, technologies, know-how, and source code used on the platform are the property of BrandsOutlet.shop or authorized third parties. Any partial or full copying and distribution of the code is strictly prohibited.
An integral part of these Terms and Conditions is our Privacy Policy – Privacy, which describes how we process personal data, use cookies, and ensure information security.
These Terms and Conditions constitute a legally binding sales agreement between BrandsOutlet.shop and the customer.
To place an order for one or more products, the following conditions must be met:
After successful order registration, BrandsOutlet.shop will send a confirmation email containing a verification link.
To complete your order, you must click the confirmation link provided in the email you received.
If any of the ordered products are unavailable, BrandsOutlet.shop will notify you via phone or email within one business day after placing the order.
You may modify the products and quantities before confirming the order.
If you wish to modify or cancel the order after confirmation, you must contact a BrandsOutlet.shop administrator via phone or email.
Orders placed and confirmed:
are typically shipped on the same day.
Orders placed after these hours are shipped on the next business day. Orders placed on Sunday are shipped on Monday.
(excluding possible courier-related delays)
Each confirmed and completed order represents an agreement between the customer and BrandsOutlet.shop.
All products remain the property of BrandsOutlet.shop until full payment is received.
BrandsOutlet.shop ships all orders via courier services selected at its discretion, depending on the customer’s location, to optimize delivery efficiency.
Shipping costs and cash-on-delivery fees are borne by the customer.
After receiving the product, the customer has the right to return it without penalties, and BrandsOutlet.shop agrees to accept the return under the following conditions:
Full return and exchange conditions are governed by our Return & Exchange Policy
According to EU distance selling regulations, products can be returned within 14 days from the date of receipt.
Returns must be initiated with prior notice via:
Phone: +359 88 8442451
Email: sales@brandsoutlet.shop
Return shipping costs are borne by the customer.
After receiving the order, the customer has the right to request an exchange for another product under the same conditions as returns.
Full exchange and return conditions are governed by our Return & Exchange Policy.
Exchanges can be requested within 14 days of purchase.
If there is a price difference between exchanged products, the respective party must cover the difference.
Shipping costs in both directions are borne by the customer.
All products – sunglasses, optical frames, and jewelry made from precious metals and stones – come with certificates of authenticity provided by suppliers, manufacturers, or authorized distributors.
BrandsOutlet.shop guarantees that all products offered are original.
All products come with a 2-year warranty covering manufacturing defects, starting from the date of delivery.
To claim warranty service, the following must be provided:
The warranty does not cover:
In accordance with applicable legislation, customers have the right to file a complaint if:
Complaints must be submitted in writing within 30 days of discovering the issue, but no later than 2 years from delivery, to:
sales@brandsoutlet.shop
Customers may request:
BrandsOutlet.shop processes all personal data in accordance with the GDPR (EU Regulation) and applicable data protection laws.
Full details are available in our Privacy Policy – Privacy.
Copyright – exclusive rights over literary, artistic, scientific works, videos, music, software, databases, and other intellectual property.
Right of use – rights granted by the author to third parties under a contractual agreement.
Outlet products – new, unused products without manufacturing defects, originating from surplus stock, offered at reduced prices.
Customer – any individual or entity that provides information through registration or order forms.
Order – a voluntary action by the customer to purchase a product from the online store.
Last updated – 07.04.2026, 14:00
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