Question 1

Are LANCASTER glasses original or replicas?

Accepted Answer

All LANCASTER sunglasses and eyeglass frames offered by BrandsOutlet.shop are original and come complete with a case, cleaning cloth, certificates of authenticity, and tax documents stating the model name and number.

Question 2

Do LANCASTER glasses have UV protection?

Accepted Answer

All LANCASTER sunglasses provide 100% UV protection. LANCASTER prescription eyeglass frames come with demo lenses, which should be replaced with prescription lenses made according to your prescription.

Question 3

What is an outlet sale of LANCASTER glasses (outlet model)?

Accepted Answer

Outlet models are glasses and/or collections that have already been officially released for sale in the European Union by the official rights holder of the brand. BrandsOutlet.shop offers only original LANCASTER glasses in outlet format – models from past collections.

Question 4

How can I order the selected LANCASTER glasses?

Accepted Answer

You can place an order using the QUICK ORDER form on the website. Follow the steps shown on the product page. It is important to fill in all fields completely and correctly so we can process your request quickly and accurately.

Question 5

How can I know that my order has been accepted?

Accepted Answer

You will receive a message from the website at the email address you provided, containing a link to confirm your order. Once you complete this step, you can be sure that your order has been accepted. Before dispatching the shipment, one of our employees will contact you by phone to confirm the delivery details.

Question 6

How do you ship the glasses and what is the delivery time?

Accepted Answer

BrandsOutlet.shop works with the courier company DPD or with Bulgarian Post / BG Post, depending on the available delivery options for your country. All orders placed by 17:00 are shipped the same day, and the delivery time is 3–5 business days depending on the courier and destination country.

Question 7

How much does the delivery cost?

Accepted Answer

The courier service price varies between €5.00 and €8.00 depending on the country you are located in. During the ordering process, the exact delivery cost will be calculated automatically according to the entered details.

Question 8

How do I pay for the selected sunglasses or eyeglass frames?

Accepted Answer

Payment is made by credit/debit card during the order process via the Stripe payment system.

Question 9

Do you have all LANCASTER glasses from BrandsOutlet.shop in stock?

Accepted Answer

All LANCASTER models you see on the website are in stock and ready for immediate shipping. You can also try and test them in person at our Optical Center at: Dr. Mustakov Square 2, Ruse 7000, Bulgaria.

Question 10

Do LANCASTER glasses come with a warranty and can I return them?

Accepted Answer

The legal warranty for LANCASTER glasses is 24 months and covers manufacturing defects. Within 14 days from the date of delivery, you have the right to return or exchange the glasses and withdraw from the purchase made with BrandsOutlet.shop.

Question 11

How should I properly maintain my LANCASTER glasses?

Accepted Answer

Cleaning the lenses and frames of your LANCASTER glasses should be done carefully using the soft cloth included in the set and a liquid that does not contain alcohol or other active chemical ingredients – warm water with soap is perfectly sufficient.

Question 12

Is there an option to inspect and try the glasses before paying the courier?

Accepted Answer

The inspection and try-on service before payment, as well as cash on delivery, are available only in certain countries served by DPD courier. Please send your inquiry to sales@brandsoutlet.shop and one of our consultants will do their best to meet all your requirements regarding the shipment.

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